Privacy Policy

1. Introduction

This Privacy Policy describes how MarketFlow ("we", "us", or "the Platform") collects, uses, stores, and shares information when you access or use our digital marketing automation software at marketflow.highlightmarketing.ae. By using MarketFlow, you agree to the practices described here.

2. Who we are

MarketFlow is a multi-tenant SaaS product built for digital marketing agencies. Agency organizations ("Agencies") use the Platform to manage campaigns, creatives, reporting, team workflows, and advertising integrations on behalf of their business clients ("Clients"). Each Agency is responsible for its own client relationships and for using MarketFlow in compliance with applicable law.

3. Information we collect

We may collect the following categories of information:

• Account details — name, email address, role (agency admin, team member, or client portal user), organization and client profile fields you enter in the Platform.
• Workspace content — campaigns, budgets, schedules, creative briefs, projects, tasks, attachments, reports, and related activity history.
• Advertising connection data — when an Agency connects Meta or Google Ads through OAuth, we store ad account identifiers, account metadata, and API tokens required to sync campaigns and metrics. We do not receive Meta or Google login passwords.
• AI generation data — prompts and outputs you submit through AI features, plus usage metrics used for monitoring and billing.
• Technical data — IP address, browser type, session cookies, and server logs used for authentication, security, and troubleshooting.
• Communications — transactional emails (for example password reset or invitations) when email delivery is configured.

4. How we use information

• Provide, operate, secure, and improve MarketFlow.
• Authenticate users and enforce role-based access within each Agency workspace.
• Create, update, and sync advertising campaigns with Meta and Google when you authorize those integrations.
• Generate AI-assisted marketing content when you request it.
• Deliver dashboards, reports, notifications, and team collaboration features.
• Detect abuse, troubleshoot issues, and meet legal or regulatory obligations.

5. How we share information

We do not sell personal information. We share data only as needed to operate the service:

• Within your organization — Agency admins and assigned team members see data for clients they manage; client portal users see only what their Agency permits.
• Service providers — hosting, database, email delivery, and AI providers when those features are enabled.
• Advertising platforms — Meta and Google when you connect accounts and push or sync campaigns through authorized APIs.
• Legal requirements — when required by law or to protect rights, safety, and security.

6. Data retention

We retain account and workspace data while your Agency subscription or account remains active. Advertising API tokens remain until you disconnect or delete the connected account. You may request deletion of an account or personal data through your Agency administrator; some records may be retained where required for security, billing, audit, or legal purposes.

7. Security

We use industry-standard safeguards including HTTPS, access controls, hashed passwords, and isolated multi-tenant data storage. No method of transmission over the internet is completely secure. Agencies should use strong passwords and limit access to authorized staff only.

8. Cookies and sessions

MarketFlow uses session cookies and similar technologies to keep you signed in and to protect the service. You can control cookies in your browser settings; disabling cookies may prevent login.

9. Your choices

• Update profile information in account settings.
• Disconnect Meta or Google ad accounts from a client profile at any time.
• Request access, correction, or deletion of personal data via your Agency admin.
• Use the forgot-password flow on the sign-in page if you lose access to your account.

10. Children

MarketFlow is a business platform and is not intended for individuals under 18 years of age.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the Platform after an update constitutes acceptance of the revised policy.

12. Contact

For privacy questions about MarketFlow, contact your Agency administrator or the organization that provided you access to this Platform. Platform notices and account emails are sent from the address configured by your operator for MarketFlow.